Privacy Policy
Last Updated: September 5, 2026
Virtual Skills Academy (“we,” “us,” “our,” or “Virtual Skills Academy”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, create an account, purchase or enrol in an online course, or otherwise use our services.
By using our website or services, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect information that you provide directly to us when you use our website or services.
Personal Information
Depending on how you interact with Virtual Skills Academy, we may collect:
- Full name
- Email address
- Phone number
- Billing and payment-related information
- Account login information
- Course enrolment and purchase information
- Course progress and completion information
- Assessment and quiz results
- Certificate information
- Communications and enquiries you send to us
- Information you provide when submitting reviews, feedback, or other content
We only request information that is reasonably necessary to provide and improve our services.
Information Collected Automatically
When you visit our website, certain information may be collected automatically, such as:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited
- Time and date of visits
- Referring website
- General usage and interaction information
This information may be used to understand how visitors use our website and to improve our services.
2. How We Use Your Information
We may use the information we collect to:
- Create and manage your account.
- Process course purchases and enrolments.
- Provide access to courses and learning materials.
- Track course progress and completion.
- Process and issue certificates where applicable.
- Process payments and refunds.
- Provide customer and learner support.
- Respond to enquiries and requests.
- Send important service-related communications.
- Improve our website, courses, and learning experience.
- Understand website usage and user preferences.
- Detect, prevent, and investigate fraud, abuse, and security incidents.
- Comply with applicable legal and regulatory requirements.
Where permitted by applicable law, we may also use your information to send promotional communications about courses, services, offers, or updates that may be relevant to you.
You can unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the communication or contacting us.
3. Payments
When you purchase a course, your payment may be processed through a third-party payment processor.
Depending on the payment method used, your payment information may be collected and processed directly by the relevant payment provider.
Virtual Skills Academy generally does not need to store complete payment card details on its own systems.
Payment providers may have their own privacy policies and terms governing how they process your information.
4. Cookies and Similar Technologies
Virtual Skills Academy may use cookies and similar technologies to operate and improve our website.
Cookies may help us:
- Keep you signed in.
- Remember preferences.
- Understand website usage.
- Improve website functionality.
- Analyse traffic and performance.
- Support relevant marketing activities where applicable.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
5. Analytics
We may use analytics and similar technologies to understand how visitors interact with our website.
These services may collect information such as device information, browser information, pages visited, approximate location, and website interaction data.
Analytics information helps us understand website performance, identify areas for improvement, and enhance the learner experience.
6. How We Share Information
We do not sell your personal information.
We may share information with trusted third-party service providers when necessary to operate our business and provide our services.
These providers may include:
- Payment processing providers
- Website and hosting providers
- Learning platform providers
- Email and communication providers
- Analytics providers
- Customer support services
- Security and fraud prevention services
- Professional advisers
- Government authorities or law enforcement where legally required
Third-party service providers are expected to process personal information only as necessary to provide their services or as otherwise permitted by applicable law.
7. Course and Learning Information
When you enrol in a course, we may collect information about your participation and learning activity.
This may include:
- Courses purchased or enrolled in
- Course progress
- Lessons completed
- Assessment and quiz results
- Completion dates
- Certificate information
- Learning activity
We use this information to provide our learning services, monitor course completion, provide support, and issue certificates where applicable.
8. Communications
We may contact you regarding:
- Account activity
- Course enrolment
- Purchases and payments
- Course access
- Certificates
- Important service updates
- Customer support requests
- Security or account-related matters
Where permitted by law, we may also send marketing communications.
You may opt out of promotional communications at any time. Please note that opting out of marketing communications will not prevent us from sending essential service-related messages.
9. Data Retention
We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, meet legal obligations, resolve disputes, enforce agreements, and protect our legitimate interests.
The length of time we retain information may vary depending on the type of information and the reason it was collected.
When information is no longer required, we may securely delete, anonymise, or otherwise dispose of it in accordance with applicable requirements.
10. Data Security
We take reasonable administrative, technical, and organisational measures to protect personal information from unauthorised access, disclosure, alteration, loss, or misuse.
However, no method of storing or transmitting information over the internet can be guaranteed to be completely secure.
You are responsible for keeping your account credentials confidential and should notify us if you suspect unauthorized access to your account.
11. Your Privacy Rights
Depending on where you live and applicable privacy laws, you may have certain rights regarding your personal information.
These may include the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of certain personal information.
- Request restriction of certain processing.
- Object to certain uses of your information.
- Request a copy of certain information in a portable format.
- Withdraw consent where processing is based on consent.
- Opt out of certain marketing communications.
To exercise an applicable privacy right, please contact us using the information provided below.
We may need to verify your identity before processing certain requests.
12. Children’s Privacy
Our services are not intended to knowingly collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.
13. Third-Party Websites
Our website may contain links to third-party websites, services, or platforms.
We are not responsible for the privacy practices, content, security, or policies of third-party websites.
We encourage you to review the privacy policy of any third-party website you visit.
14. International Data Transfers
Depending on where our service providers and infrastructure are located, your information may be processed or stored in countries outside your country of residence.
Where required by applicable law, we will take appropriate steps to ensure that international transfers of personal information are handled in accordance with applicable privacy requirements.
15. Data Breach and Security Incidents
If we become aware of a security incident involving personal information, we will take reasonable steps to investigate, contain, and address the incident.
Where required by applicable law, we will notify affected individuals and/or relevant authorities within the required timeframe.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices, or applicable legal requirements.
When we make changes, we will update the “Last Updated” date at the top of this page.
We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.
17. Contact Us
If you have questions about this Privacy Policy, how we handle your personal information, or wish to exercise an applicable privacy right, please contact us.
Virtual Skills Academy
Email: info@virtualskillsacademy.com
By using Virtual Skills Academy’s website and services, you acknowledge that you have read and understood this Privacy Policy.