Medical Reception and Terminology Course

Course Curriculum

Module 01: Foundations of Medical Reception
- 1.1 Introduction to Medical Reception
- 1.2 Medical Receptionist Responsibilities
- 1.3 Australian Healthcare Environment
- 1.4 Healthcare Team Roles
- 1.5 Professional Conduct and Presentation
Module 02: Foundations of Medical Terminology
- 2.1 Structure of Medical Terms
- 2.2 Prefixes, Roots and Suffixes
- 2.3 Medical Abbreviations and Symbols
- 2.4 Directional and Positional Terms
- 2.5 Diagnostic and Procedural Terminology
- 2.6 Pharmaceutical Terminology Basics
Module 03: Body Systems and Clinical Terminology
- 3.1 Musculoskeletal System Terminology
- 3.2 Cardiovascular and Respiratory Terminology
- 3.3 Digestive and Urinary Terminology
- 3.4 Nervous and Endocrine Terminology
- 3.5 Reproductive System Terminology
- 3.6 Common Signs and Symptoms
Module 04: Patient Reception and Communication
- 4.1 Welcoming and Registering Patients
- 4.2 Telephone and Email Communication
- 4.3 Managing Patient Enquiries
- 4.4 Appointment Scheduling Procedures
- 4.5 Managing Difficult Interactions
- 4.6 Inclusive Patient Communication
Module 05: Medical Records and Practice Administration
- 5.1 Medical Records and Documentation
- 5.2 Clinical Correspondence and Referrals
- 5.3 Electronic Health Records
- 5.4 Filing and Information Management
- 5.5 Practice Management Systems
- 5.6 Maintaining Documentation Accuracy
Module 06: Medical Billing and Australian Healthcare
- 6.1 Medical Billing Fundamentals
- 6.2 Medicare and Bulk Billing
- 6.3 Private Health Insurance Basics
- 6.4 Processing Accounts and Payments
- 6.5 Patient Billing Enquiries
Module 07: Privacy, Safety and Professional Practice
- 7.1 Australian Health Privacy Requirements
- 7.2 Confidentiality and Patient Information
- 7.3 Consent and Patient Rights
- 7.4 Work Health and Safety
- 7.5 Infection Prevention Responsibilities
- 7.6 Emergency and Incident Procedures

Medical Reception and Terminology Course

Category

Office Productivity

Level

Course Curriculum

1.1 Introduction to Medical Reception

1.2 Medical Receptionist Responsibilities

1.3 Australian Healthcare Environment

1.4 Healthcare Team Roles

1.5 Professional Conduct and Presentation

2.1 Structure of Medical Terms

2.2 Prefixes, Roots and Suffixes

2.3 Medical Abbreviations and Symbols

2.4 Directional and Positional Terms

2.5 Diagnostic and Procedural Terminology

2.6 Pharmaceutical Terminology Basics

3.1 Musculoskeletal System Terminology

3.2 Cardiovascular and Respiratory Terminology

3.3 Digestive and Urinary Terminology

3.4 Nervous and Endocrine Terminology

3.5 Reproductive System Terminology

3.6 Common Signs and Symptoms

4.1 Welcoming and Registering Patients

4.2 Telephone and Email Communication

4.3 Managing Patient Enquiries

4.4 Appointment Scheduling Procedures

4.5 Managing Difficult Interactions

4.6 Inclusive Patient Communication

5.1 Medical Records and Documentation

5.2 Clinical Correspondence and Referrals

5.3 Electronic Health Records

5.4 Filing and Information Management

5.5 Practice Management Systems

5.6 Maintaining Documentation Accuracy

6.1 Medical Billing Fundamentals

6.2 Medicare and Bulk Billing

6.3 Private Health Insurance Basics

6.4 Processing Accounts and Payments

6.5 Patient Billing Enquiries

7.1 Australian Health Privacy Requirements

7.2 Confidentiality and Patient Information

7.3 Consent and Patient Rights

7.4 Work Health and Safety

7.5 Infection Prevention Responsibilities

7.6 Emergency and Incident Procedures

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