Business Administration Certificate Online

Course Curriculum

Module 01: Foundations of Business Administration
- 1.1 Introduction to Business Administration
- 1.2 Business Structures and Functions
- 1.3 Administrative Roles and Responsibilities
- 1.4 Australian Business Environment
- 1.5 Professional Workplace Conduct
Module 02: Business Communication and Customer Service
- 2.1 Professional Business Communication
- 2.2 Business Emails and Correspondence
- 2.3 Telephone and Digital Communication
- 2.4 Customer Service Principles
- 2.5 Managing Workplace Enquiries
- 2.6 Handling Difficult Interactions
Module 03: Office Systems and Digital Administration
- 3.1 Office Technology and Software
- 3.2 Document Creation and Formatting
- 3.3 Electronic Filing and Records
- 3.4 Calendar and Schedule Management
- 3.5 Database and Information Management
- 3.6 Digital Collaboration Tools
Module 04: Meetings and Workplace Coordination
- 4.1 Planning Workplace Meetings
- 4.2 Preparing Agendas and Documents
- 4.3 Minute Taking and Action Records
- 4.4 Coordinating Business Travel
- 4.5 Managing Office Supplies
Module 05: Business Finance and Administrative Support
- 5.1 Business Finance Fundamentals
- 5.2 Processing Invoices and Payments
- 5.3 Petty Cash Administration
- 5.4 Purchasing and Procurement Support
- 5.5 Basic Budget Monitoring
- 5.6 Financial Record Keeping
Module 06: Workplace Organisation and Productivity
- 6.1 Managing Work Priorities
- 6.2 Time Management Techniques
- 6.3 Coordinating Administrative Workflows
- 6.4 Supporting Workplace Projects
- 6.5 Problem-Solving in Administration
Module 07: Australian Workplace Compliance and Practice
- 7.1 Fair Work Fundamentals
- 7.2 Work Health and Safety
- 7.3 Privacy and Information Handling
- 7.4 Australian Consumer Law Awareness
- 7.5 Records Management Responsibilities
- 7.6 Ethical Administrative Practice

Business Administration Certificate Online

Category

Business & Management

Level

Course Curriculum

1.1 Introduction to Business Administration

1.2 Business Structures and Functions

1.3 Administrative Roles and Responsibilities

1.4 Australian Business Environment

1.5 Professional Workplace Conduct

2.1 Professional Business Communication

2.2 Business Emails and Correspondence

2.3 Telephone and Digital Communication

2.4 Customer Service Principles

2.5 Managing Workplace Enquiries

2.6 Handling Difficult Interactions

3.1 Office Technology and Software

3.2 Document Creation and Formatting

3.3 Electronic Filing and Records

3.4 Calendar and Schedule Management

3.5 Database and Information Management

3.6 Digital Collaboration Tools

4.1 Planning Workplace Meetings

4.2 Preparing Agendas and Documents

4.3 Minute Taking and Action Records

4.4 Coordinating Business Travel

4.5 Managing Office Supplies

5.1 Business Finance Fundamentals

5.2 Processing Invoices and Payments

5.3 Petty Cash Administration

5.4 Purchasing and Procurement Support

5.5 Basic Budget Monitoring

5.6 Financial Record Keeping

6.1 Managing Work Priorities

6.2 Time Management Techniques

6.3 Coordinating Administrative Workflows

6.4 Supporting Workplace Projects

6.5 Problem-Solving in Administration

7.1 Fair Work Fundamentals

7.2 Work Health and Safety

7.3 Privacy and Information Handling

7.4 Australian Consumer Law Awareness

7.5 Records Management Responsibilities

7.6 Ethical Administrative Practice

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