Medical Receptionist Course Online

Course Curriculum

Module 01: Foundations of Medical Reception
- 1.1 Introduction to Medical Reception
- 1.2 Medical Receptionist Roles and Responsibilities
- 1.3 Australian Healthcare Environments
- 1.4 Medical Practice Workflows
- 1.5 Professional Conduct & Presentations
Module 02: Medical Terminology and Documentation
- 2.1 Foundations of Medical Terminology
- 2.2 Medical Prefixes and Suffixes
- 2.3 Body Systems and Clinical Terms
- 2.4 Medical Abbreviations and Symbols
- 2.5 Medical Records and Correspondence
- 2.6 Maintaining Documentation Accuracy
Module 03: Patient Reception and Communication
- 3.1 Welcoming and Registering Patients
- 3.2 Telephone and Email Communication
- 3.3 Managing Patient Enquiries
- 3.4 Communicating with Healthcare Professionals
- 3.5 Managing Difficult Interactions
- 3.6 Inclusive and Culturally Safe Communication
Module 04: Appointments and Practice Administration
- 4.1 Appointment Scheduling Procedures
- 4.2 Managing Practitioner Diaries
- 4.3 Patient Recall and Reminder Systems
- 4.4 Referral and Follow-Up Administration
- 4.5 Filing and Records Management
- 4.6 Practice Management Software
Module 05: Medical Billing and Accounts
- 5.1 Australian Medical Billing Fundamentals
- 5.2 Medicare and Bulk Billing
- 5.3 Private Health Insurance Processes
- 5.4 Processing Fees and Payments
- 5.5 Accounts and Billing Records
Module 06: Privacy, Safety and Professional Practice
- 6.1 Australian Health Privacy Requirements
- 6.2 Confidentiality and Patient Information
- 6.3 Consent and Patient Rights
- 6.4 Work Health & Safety
- 6.5 Infection Prevention Responsibilities
- 6.6 Emergency & Incident Procedures
Module 07: Effective Medical Reception Operations
- 7.1 Managing Daily Reception Priorities
- 7.2 Coordinating Patient Flow
- 7.3 Managing Practice Supplies
- 7.4 Handling Complaints Professionally
- 7.5 Supporting Healthcare Teams
- 7.6 Improving Patient Service Quality

Medical Receptionist Course Online

Category

Office Productivity

Level

Course Curriculum

1.1 Introduction to Medical Reception

1.2 Medical Receptionist Roles and Responsibilities

1.3 Australian Healthcare Environments

1.4 Medical Practice Workflows

1.5 Professional Conduct & Presentations

2.1 Foundations of Medical Terminology

2.2 Medical Prefixes and Suffixes

2.3 Body Systems and Clinical Terms

2.4 Medical Abbreviations and Symbols

2.5 Medical Records and Correspondence

2.6 Maintaining Documentation Accuracy

3.1 Welcoming and Registering Patients

3.2 Telephone and Email Communication

3.3 Managing Patient Enquiries

3.4 Communicating with Healthcare Professionals

3.5 Managing Difficult Interactions

3.6 Inclusive and Culturally Safe Communication

4.1 Appointment Scheduling Procedures

4.2 Managing Practitioner Diaries

4.3 Patient Recall and Reminder Systems

4.4 Referral and Follow-Up Administration

4.5 Filing and Records Management

4.6 Practice Management Software

5.1 Australian Medical Billing Fundamentals

5.2 Medicare and Bulk Billing

5.3 Private Health Insurance Processes

5.4 Processing Fees and Payments

5.5 Accounts and Billing Records

6.1 Australian Health Privacy Requirements

6.2 Confidentiality and Patient Information

6.3 Consent and Patient Rights

6.4 Work Health & Safety

6.5 Infection Prevention Responsibilities

6.6 Emergency & Incident Procedures

7.1 Managing Daily Reception Priorities

7.2 Coordinating Patient Flow

7.3 Managing Practice Supplies

7.4 Handling Complaints Professionally

7.5 Supporting Healthcare Teams

7.6 Improving Patient Service Quality

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