Travel Agent Course Online

Course Curriculum

Module 01: Foundations of Travel Agency Operations
- 1.1 Introduction to Travel Agencies
- 1.2 Travel Agent Roles and Responsibilities
- 1.3 Australian Travel Industry Structure
- 1.4 Travel Products and Services
- 1.5 Travel Industry Terminology
Module 02: Destinations and Travel Planning
- 2.1 Australian Travel Destinations
- 2.2 International Destination Knowledge
- 2.3 Travel Geography and Time Zones
- 2.4 Understanding Traveller Needs
- 2.5 Building Travel Itineraries
- 2.6 Accessible and Inclusive Travel
Module 03: Reservations and Booking Systems
- 3.1 Airfare and Airline Fundamentals
- 3.2 Accommodation Reservations
- 3.3 Tours, Cruises and Transfers
- 3.4 Global Distribution Systems
- 3.5 Booking and Reservation Procedures
- 3.6 Amendments and Cancellations
Module 04: Fares, Payments and Travel Documentation
- 4.1 Understanding Airfares and Pricing
- 4.2 Quoting Travel Products
- 4.3 Processing Customer Payments
- 4.4 Passports and Visa Requirements
- 4.5 Travel Insurance Fundamentals
- 4.6 Preparing Travel Documentation
Module 05: Travel Sales and Customer Service
- 5.1 Consultative Travel Selling
- 5.2 Recommending Suitable Travel Products
- 5.3 Cross-Selling and Upselling
- 5.4 Professional Customer Communication
- 5.5 Handling Complaints and Disputes
- 5.6 Building Customer Loyalty
Module 06: Australian Travel Compliance and Risk
- 6.1 Australian Consumer Law
- 6.2 Travel Advertising and Pricing
- 6.3 Privacy and Customer Information
- 6.4 Supplier Terms and Conditions
- 6.5 Travel Health and Safety
- 6.6 Managing Travel Disruptions
Module 07: Digital Travel Agency Practice
- 7.1 Online Travel Research
- 7.2 Customer Relationship Management Systems
- 7.3 Digital Travel Marketing
- 7.4 Managing Online Customer Enquiries
- 7.5 Travel Booking Quality Checks
- 7.6 Sustainable and Responsible Travel

Travel Agent Course Online

Category

Hospitality & Tourism

Level

Course Curriculum

1.1 Introduction to Travel Agencies

1.2 Travel Agent Roles and Responsibilities

1.3 Australian Travel Industry Structure

1.4 Travel Products and Services

1.5 Travel Industry Terminology

2.1 Australian Travel Destinations

2.2 International Destination Knowledge

2.3 Travel Geography and Time Zones

2.4 Understanding Traveller Needs

2.5 Building Travel Itineraries

2.6 Accessible and Inclusive Travel

3.1 Airfare and Airline Fundamentals

3.2 Accommodation Reservations

3.3 Tours, Cruises and Transfers

3.4 Global Distribution Systems

3.5 Booking and Reservation Procedures

3.6 Amendments and Cancellations

4.1 Understanding Airfares and Pricing

4.2 Quoting Travel Products

4.3 Processing Customer Payments

4.4 Passports and Visa Requirements

4.5 Travel Insurance Fundamentals

4.6 Preparing Travel Documentation

5.1 Consultative Travel Selling

5.2 Recommending Suitable Travel Products

5.3 Cross-Selling and Upselling

5.4 Professional Customer Communication

5.5 Handling Complaints and Disputes

5.6 Building Customer Loyalty

6.1 Australian Consumer Law

6.2 Travel Advertising and Pricing

6.3 Privacy and Customer Information

6.4 Supplier Terms and Conditions

6.5 Travel Health and Safety

6.6 Managing Travel Disruptions

7.1 Online Travel Research

7.2 Customer Relationship Management Systems

7.3 Digital Travel Marketing

7.4 Managing Online Customer Enquiries

7.5 Travel Booking Quality Checks

7.6 Sustainable and Responsible Travel

Student Feedback