The AI Chatbot Development Course: Build AI Chatbots teaches learners how to design, build, integrate, test, and manage AI-powered chatbots for business and customer-facing applications. It introduces chatbot architecture, conversational design, large language models, knowledge sources, memory, context, and automated workflows.
Learners explore chatbot goals, user intents, conversation flows, AI model configuration, custom knowledge bases, retrieval-augmented generation, APIs, databases, webhooks, and business application integrations. The course also covers customer support, lead qualification, appointment workflows, human escalation, and multi-step chatbot processes.
Security and optimisation are integrated throughout the training, including privacy, prompt injection prevention, unsafe requests, accuracy testing, and performance monitoring. Through project-based learning, learners build customer support, FAQ, lead generation, and knowledge assistant chatbots and prepare them for deployment.
